Step 1: The watch is booked into our system for insurance purposes. It is checked for any deep scratches on the case and bracelet, or marks on the strap, and photographed for reference (these photographs are also sometimes used for the before and after section on the website).
Step 2: Any special requests from the customer are noted – for example dial restoration, new dial, or fitting of a dial bezel – and then the watch functions (such as date and chronograph) are tested to check they are working properly.
Step 3: Exterior checks completed, the watch will then be de-cased using the correct professional tools for make and model.
Step 4: Once removed, the movement of the watch is placed in a sealed storage unit for safe keeping and to comply with the terms of our insurance. The watch seals are then removed from the case, and new replacement seals are either put aside from our extensive stock, or placed on order if we do not already stock them.
Step 5: The hands are removed from the dial and the watch is carefully dismantled. All parts are checked for wear including the centre wheel, pallet pivots, or the train wheel pivots. The mainspring is also removed and replaced for manual and automatic movement watches.
Step 6: After the whole watch movement has been dismantled, the balance is put back on the mainplate and placed in a three jar ultrasonic cleaning machine, with different cleaning solutions in each jar. This process takes around 25 minutes.
Step 7: All watch parts are rechecked after they are removed from the cleaning basket as the removal of dirt and grease makes it easier to identify worn parts. When all parts that need to be replaced are identified, we contact the customer to notify them how much it will cost and to gain their consent for the replacement parts to be fitted.
Step 8: This stage sees the watchmaker begin to rebuild the movement, reapplying greases and oils, and fitting the new mainspring and greasing the barrel walls if the movement uses an auto mainspring.
Step 9: The rebuilt movement is checked on the timing machine and demagnetised.
Step 10: The newly rebuilt movement is replaced in the polished case, screwed in, demagnetised and retested on the timing machine again.
Step 11: The watch is then placed in a dry watch resistance water tester to its specified resistance.
Step 12: If automatic, the watch is placed on an auto tester. Finally, all watches are set to the correct time and date.
All that remains after that is for you to enjoy your watch for another 3 years with our very best wishes.
Each watch is returned to the client with a 12 month warranty and the accompanying warranty card.
We offer a 50% discount on our exclusive Perpetual-Time watch winder for clients who use our watch servicing. For more details about this offer and the watch winder please see our watch winder page.
Perpetual-time can time your watch to its highest possible standard, if it's at a chronometer rate and less that 30 years-old we are able to service your watch and to its chronometer standards.
For non-chronometer rating we can still time it with our high quality equipment. Please note we do not time watches unless they are fully serviced.
We can fully water-test your watch to its correct depth. We use a wet and dry water test machines and condensation tests. We test all brands of watches from 30m upwards.
Watches that are over 30 years old with case parts that are obsolete then testing water resistance may not be recommended.
Our watch repair services include: Hand replacement, button and stem replacement, watch movement repairs, glass replacement and dial repairs.Click to repair your watch
We can restore watches to their former glory with a combination of: cases and bracelets polished and grained, ultrasonic watch bath (dried on watch heater) rebuilt and resealed then wet and dry tested to recommended depth.Click to restore your watch
Typical services we offer for watch servicing are: timing checks, waterproofing, dial/case/bracelet refurbishment and ultrasonic watch baths.Click here to service your watch
Received my watch back from you today. I don't know how you did it but looks brand new again. Wow! Thank you very much for servicing my TAG. Having both my Wife's and now my TAG watches serviced by yourself has been money well spent. Thank you once again. Regards, Mark
I would just like to say that I have been thoroughly impressed with the service that has been provided, the watch not only works properly for the first time in 2 years it looks like new, I would have no issues with recommending your service to anyone and will use you again when the next service is due. Regards Nigel
Just received my TAG Link Chrono back from Alex and am delighted with the work he's done. Full service and refurb turned around in just a few days at a great price. My watch looks like new again ! A great professional service from a very helpful & friendly chap. Many thanks.
Just a quick note to confirm the safe receipt of my Tag Heuer and to thank you for your prompt and professional service. The new strap and clasp are exactly what I was looking for and it’s been particularly helpful to again discuss my requirements directly with the specialist who undertakes the work. As I mentioned, on previous occasions when I’ve had the watch serviced via the official Tag distributor network, I’ve been underwhelmed by the performance of the watch and the need to reset every couple of days, so I’m particularly pleased to see an automatic watch that is now keeping excellent time and at nearly twenty years old looks like I bought it yesterday. Thanks again, Martin
Just to say thanks for bringing my Rolex back to life.a wonderful bit of craftsmanship will recommend you to anyone on request. Regards. Rik( not the dog)