Terms & Conditions


Website: www.perpetual-time.com

Our/We: Perpetual-Time Ltd

Goods: Watch, straps, parts.

Customer(s): You the customer

Workshop: The physical site where Perpetual-Time Ltd employees carry out watch service work and repairs.

Service/Services: All watch repair and servicing work.

Perpetual-Time Ltd: Watch repair and servicing company registered in England and Wales, company number 07990938.

Registered office address: 47 Rodney Street, Liverpool, L1 9EW.

Your access to and use of Perpetual-Time Services’ Website and Perpetual-Time Ltd, is subject exclusively to all these Terms and Conditions.  You will not use the Website and services for any purpose that is unlawful or prohibited by these Terms and Conditions.  By using the website and for all transactions with Perpetual-Time Ltd you are fully accepting the terms, conditions and disclaimers contained in this notice.  If you do not accept these terms and conditions you must immediately stop using the website and the services of Perpetual-Time Ltd.


The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.


Perpetual-Time Ltd reserves the right to:

3.1  Change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Perpetual-Time Ltd shall not be liable to you for any such change or removal.

3.2  Change these Terms and Conditions at any time, and your continued use of the website and services following any changes shall be deemed to be your acceptance of such change.


The Website may include links to third party websites that are controlled and maintained by others.  Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.


5.1  All copyright, trademarks and all other intellectual property rights in the Workshop and Website and its content (including without limitation the website design, text, pictures, graphics and all software and source codes connected with the Workshop and Website) are owned by or licensed to Perpetual-Time Ltd or otherwise used by Perpetual-Time Ltd as permitted by law.

5.2  In accessing the Website and Workshop you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder.  This excludes the downloading, copying and/or printing of pages of the website for personal, non-commercial home use only.


6.1  The website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

6.2  To the extent permitted by law, Perpetual-Time Ltd will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits, goodwill) arising out of or in connection with the use of the Website and its Services.

6.3  Perpetual-Time Ltd makes no warranty that the functionality of the website will be uninterrupted or error-free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

6.4  Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Perpetual-Time Ltd for death or personal injury as a result of the negligence of Perpetual-Time Ltd or that of its employees or agents.


You agree to indemnify and hold Perpetual-Time Ltd and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Perpetual-Time Ltd arising out of any breach by you the customer of these Terms and Conditions or other liabilities arising out of your use of this Website and the Services Perpetual-Time Ltd offers.  Any settlement from a loss will be valued at the current value cost of the Goods before loss taking fully into account the overall worn condition and age, therefore excluding any claim to new for old and/or inflated second hand retail prices.  Independent valuations not connected to our insurers are not valid and only Perpetual-Time Ltd appointed insurance loss adjuster valuations are deemed as final.  Any fraudulent activity will deem any claim immediately invalided and the relevant professional bodies will be notified of any such activity.


If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.


These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.


10.1  Any price that stipulated on the Website is a guide only.  The price excludes VAT.  The price excludes delivery charges.

10.2  Payment of the price plus delivery charges must be made in full before dispatch of the repair or goods.


11.1   Except as may be implied by law where the customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by Perpetual-Time Ltd the remedies of the customer shall be limited to damages which shall in no circumstances exceed the price of the goods and Perpetual-Time Ltd shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

11.2  Nothing in these Terms and Conditions shall exclude or limit the liability of the Perpetual-Time Ltd for death or personal injury resulting from the negligence of Perpetual-Time Ltd or that of Perpetual-Time Ltd agents or employees.


No waiver by Perpetual-Time Ltd (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.


Perpetual-Time Ltd shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, robbery, “hold up”, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and Perpetual-Time Ltd shall be entitled to a reasonable extension of its obligations.


Perpetual-Time Ltd shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by you the customer upon making a purchase if unless any breach by the you the customer of these Terms and Conditions or other liabilities arising out of your use of this Website and the services Perpetual-Time Ltd offers.


Any attempt to mislead, give false information prior, during or after a service or repair will will not be tolerated and Perpetual-Time Ltd reserves the right to return or reject any service or repair and will void any warranty, resulting to ask the Customer to collect any item if any in person regardless if the watch may have been posted to the Workshop.  Any criminal activity such as payment fraud, false claims of a loss, false claims of damaged in result to defraud Perpetual-Time Ltd and Its employees will passed on to the relevant professional bodies and the Police.



1.1  No work will be started before the repair/service has been fully assessed, the price verified and the customer has agreed either over the phone, email or writing thus proceeding the item for repair/service.

1.2  Although Perpetual-Time Ltd carefully assess all repairs and services, Perpetual-Time Ltd reserves the right to charge for any unforeseen work, further parts to complete the repair and any extra work that is needed.  The customer will be informed as soon as possible if this situation should arise.

1.3  Perpetual-Time Ltd reserves the right to charge for any work that has been already carried out if the customer requests the item to be returned un-done after giving the instruction to proceed.  Normally 50% of the full-service cost plus return delivery.

1.4  On occasion, either due to the item needing further parts that need to be sourced, an unusually high volume of repairs or staff holidays and sickness, the repair time may be extended.  In such circumstances, the customer will be notified as soon as possible.

1.5  From time to time or for specific watch brands we may provide online price guides and also provide free estimates via e-mail.  These estimates are given as a guide only.  They rely on the accuracy and quality of information given to us by the customer.  Perpetual-Time Ltd is not responsible for any difference in online estimates and estimates in our workshop.

1.6  Telephone estimates are given as a guide only.  They rely on the accuracy and quality of information given to us by the customer.  Perpetual-Time Ltd is not responsible for any difference in telephone estimates and estimates in our workshop.

1.7  Perpetual-Time Ltd offers free hands-on estimates in our workshop but reserves the right to charge for return postage should the customer not wish to proceed with any work.  See Postal Charges And Information below.  Customers can collect any type of repair/service from Our Workshop.  An appointment must be made prior to collection.  Perpetual-Time Ltd is not responsible for costs resulting from a wasted or returning journeys.


2.1  Perpetual-Time Ltd carries out all of the repair/service work in our Workshop.  If for any reason this cannot be carried out in Our Workshop, We may send their item to the manufacturers or a specialist for an estimate.

2.2  If the item is with the manufacturer/outworker this may increase costs and the repair/service time.  The Customer may be kept informed of any changes as soon as possible.


3.1  Perpetual-Time Ltd will contact the customer when the repair/service is completed to arrange payment.  No repair/service will be returned to the Customer until full payment is made.

3.2  All service & repair guarantees are valid from the date the repair/service is completed not the date the repair/service is received.

3.3  Perpetual-Time Ltd reserves the right to sell or auction uncollected/unpaid repairs after a period of 12 months to recoup any money owed.  If this situation should arise the customer will be notified in writing one month before the twelfth month is up.

3.4  Perpetual-Time Ltd guarantees all repair/services for a period of 12 months plus 24 months for Rolex and Swatch Group brands including Omega, Longines, Rado and Tissot.  Every Service will be returned with an invoice which is a service & repair guarantee detailing the work that has been carried out.  “Vintage” watches detailed on the invoice are guaranteed for 6 months.

3.5  No guarantee or warranty of any kind can be offered on small repairs and part jobs.

3.6  No guarantee or warranty can be offered to the movement and other case components other than the replaced seals on replacement battery and reseal jobs.  A guarantee on the replaced seals is 12 months providing and screw down crowns and valves hare correctly screwed down and the threads are in good condition.


4.1  Our service & repair guarantee, guarantees against defects arising from the repair/service undertaken.  Our guarantee does not cover misuse, accidental damage, components not fitted during the repair/service, components that have been recommended to be changed/repaired and becomes invalid if any unauthorised entry or attempted entry into the movement is made during the warranty period.  This includes battery and reseals in section 3.6.

4.2  If a fault occurs within the warranty period. We will endeavor to rectify the fault free of labour charge.  Any broken/damaged/worn parts not covered by Our warranty will be charged for.  All postal costs incurred either to or from the customer are non-refundable.

4.3  Circuit boards and coils are not covered by Our warranty and section 4.2 applies.

4.4  Service and repair warranties are non-transferable.  If the watch is sold then the warranty becomes void.


5.1  All invoices must be paid within 28 days.

5.2  Invoices which have not been paid in full after the 28 days are subject to a 20% administration fee of the total invoice amount.

5.3 After 6 months of non-payment the customer will be notified in writing and will be made aware of section 5.4 and 5.5

5.4 After 12 months of non-payment the watch or watches become the property of Perpetual-Time Ltd to sell to recover the costs of the unpaid invoice and administration fees, auction fees and commission fees. The Customer will be notified again by letter at 11 months from the invoice date stating of such. They then have a further 28 days to pay but a 30% administration fee will be applied to the total invoice.

5.5 It’s the Customers responsibility to ensure that their contact details are correct at all times.


6.1 Credit card charge of 2.5% will apply to all invoices. There’s no charge for Debit cards.



1.1  We recommend you follow our postage instructions for posting repairs/services to us on our Postal Repairs page.


2.1  Perpetual-Time Ltd uses Royal Mail’s Special Delivery for returning watches after repairs/services.  The usual cost of return delivery is £12.50 + VAT.  Perpetual-Time Ltd does not guarantee a time and date for when a parcel will arrive.  Special Delivery is only used because Perpetual-Time Ltd feels that this is the most secure and reliable method of posting our customers watches.  No postal refunds are available for late delivery.

2.2  However Perpetual-Time Ltd can return a repair/service by any other method the Customer requests, this is at the customer’s risk.  Perpetual-Time Ltd will not be held responsible for any loss.

2.3  It’s the Customer’s responsibility to check that the return address is correct upon receipt of an invoice. Any errors must be notified via email before any payment is made.  Please email: info@perpetual-time.com

2.4  The compensation level chosen is ultimately the Customers choice and Perpetual-Time Ltd is not responsible for any loss or damage to the parcel/goods during transit if the chosen postage is inadequate or the compensation available is less than the value of the parcel/goods.

2.5  Perpetual-Time Ltd does not accept responsibility for any parcel/goods once the parcel/goods have been delivered and signed for by anyone.

2.6  It’s the Customer’s responsibility to make sure they are able to sign for their parcel/goods at the address indicated on the invoice.

2.7  Perpetual-Time Ltd will not post to third party parcel/mail handling shops, companies or premises.

2.8  Perpetual-Time Ltd will only post to residential addresses or the customers verified work premises.

2.8  Perpetual-Time Ltd cannot be held responsible if a parcel is posted to verified works address and it’s signed for by any alternative member of staff, post room or security gate staff.

2.9  Perpetual-Time Ltd cannot always notify when a parcel/goods will be delivered.


Please view our full Privacy Policy here.

If you have any questions about our Terms and Conditions and Privacy Policy please contact us at Perpetual-Time Ltd, 47 Rodney Street, Liverpool, L1 9EW or email: info@perpetual-time.com.

We recommend you print a copy of these Terms and Conditions for your reference.

Arrange An Appointment at My Secure Workshop

Phone me on 0151 205 0776
Email me at info@perpetual-time.com

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